Verdiclara (hereinafter referred to as “we”) provides online services including product browsing, order placement, payment processing, and after-sales support through our online store. This Service Policy explains the rules and responsibilities applicable when you access, use, and purchase through our services.
1. Introduction and Scope of Application
This policy applies to all online services provided by us, including but not limited to product display, order submission, payment processing, and after-sales support. It forms an important agreement governing your use of our services.
2. User Accounts and Website Responsibilities
When using our website, you are responsible for ensuring that the information you provide is accurate, complete, and up to date. We are responsible for maintaining the normal operation and basic security of the website. We are not responsible for issues caused by improper personal operation, device limitations, or network conditions.
3. Product, Inventory, and Pricing Information
We make reasonable efforts to ensure that product descriptions, inventory availability, and pricing information are accurate. In the event of discrepancies due to system or operational reasons, we reserve the right to make corrections and will notify you through appropriate means.
4. Orders and Payment
An order enters processing only after successful submission and payment confirmation. Orders are not considered complete before payment is confirmed. We support secure payment methods and use payment information solely to complete transactions and provide related services.
5. Delivery Conditions
Delivery services are provided exclusively within Australia. After successful payment, your order is confirmed and enters the processing stage. Orders are normally prepared within 1–3 business days before being released to the assigned logistics provider. Following dispatch, delivery is generally completed within an estimated 5–8 business days, depending on the delivery location and operational circumstances at the time of shipment. To ensure consistent and dependable service, we cooperate with established logistics partners such as UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above are eligible for free delivery, while orders below this amount are subject to a fixed delivery fee of AUD 9.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.
For detailed timelines and handling standards, please review our Shipping Policy.
6. Order Cancellation
Cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered preparation or been handed over to the logistics provider. Once processing or shipment has begun, cancellation requests can no longer be accommodated.
If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Acceptable circumstances include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or situations where the received item does not correspond with the order information.
Complete eligibility requirements, processing timelines, and step-by-step guidance are provided in our Returns and Exchanges Policy.
8. Refund Policy
Once a refund request is approved, the amount will be returned via the original payment method. Refunds are typically processed within 1–5 business days, depending on the payment institution.
9. Disputes and Applicable Principles
We follow applicable requirements in Australia, including principles outlined in the GDPR policy related to personal data handling. In the event of a dispute, both parties should seek resolution through good-faith communication. We reserve the right to update this policy when necessary and will notify you of any changes through reasonable means.
10. Privacy and Data Protection
We value your privacy and collect and use information only as necessary to provide our services. Detailed information regarding data handling, storage, and user rights can be found in our Privacy Policy.
11. Intellectual Property
All content displayed on the website, including text, images, logos, and page designs, is protected by applicable rights. Unauthorized copying, distribution, or use is not permitted.
12. Limitation of Responsibility
To the extent permitted, we are not responsible for indirect impacts resulting from circumstances beyond reasonable control, such as service interruptions or delays. Any responsibility is reasonably limited with reference to the actual order value.
13. Changes to the Service Terms
We may update this Service Policy as needed. Updated content will take effect once published on the website. We recommend reviewing it periodically to stay informed.
14. Contact Us
If you have any questions regarding this Service Policy or our services, please contact us using the information below:
Contact Address: 2255 West Germann Road, Apartment 1149, Chandler, AZ 85286-7269, United States
Customer Service Phone: +1 (718) 288-2490
Customer Service Email: solutions@verdiclara.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)
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