Refund Policy

Verdiclara (hereinafter referred to as “we”) operates exclusively as an online store. This refund policy is designed to explain how refunds are handled after an order has been returned or otherwise qualifies for reimbursement, ensuring transparency and clarity throughout the process.

1. Scope of Refunds

Refunds apply only to orders placed through our website and are processed in accordance with the applicable return or cancellation conditions. Refund requests are reviewed individually to ensure they meet the relevant requirements.

2. Situations Eligible for a Refund

A refund may be issued when an order qualifies under approved return or cancellation conditions, including but not limited to verified product issues or accepted order cancellation requests within the permitted timeframe.

3. Refund Method

All refunds are returned to the original payment method used at checkout. We currently support refunds to bank cards, including Visa and MasterCard. Refunds cannot be redirected to alternative payment accounts.

4. Refund Processing Time

Once a refund is approved, we will initiate the refund without delay. Depending on the processing efficiency of the issuing bank, the refunded amount is generally credited within 1 to 5 business days. Processing times may vary between financial institutions.

5. Refund Confirmation

After a refund has been initiated, a confirmation notice will be sent using your order contact details. If the refunded amount does not appear within the expected timeframe, please allow additional bank processing time before contacting us.

6. Partial Refunds

In certain situations, a partial refund may be issued based on the actual condition of returned items or the portion of the order eligible for reimbursement. Any such determination will be communicated clearly before completion.

7. Refund Status Inquiries

If you have questions regarding the status of your refund, you may contact us during service hours. Providing your order number will help us assist you more efficiently.

8. Additional Notes

Refunds are processed only after the related request has been approved and, where applicable, returned items have been received and reviewed. This policy is intended to work in coordination with our return and order cancellation guidelines.

Contact Information

Contact address: 2255 West Germann Road, Apartment 1149, Chandler, AZ 85286-7269, United States
Customer service phone: +1 (718) 288-2490
Customer service email: solutions@verdiclara.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)