Purchase and Payment Process

Verdiclara (hereinafter referred to as “we”) operates exclusively through an online store. This purchase and payment process is designed to clearly explain each step from product selection to successful payment completion, ensuring a transparent and secure shopping experience.

1. Product Selection

Customers may browse available products on our website and review detailed product descriptions, specifications, and pricing information. All prices displayed on the website include applicable taxes and related charges, and no additional fees will be required at checkout.

2. Order Confirmation

After selecting products, you may proceed to the checkout page to review your order details, including selected items, quantities, delivery information, and the total payable amount. Before submitting the order, please ensure all information is accurate.

3. Payment Methods

Payments are processed securely using commonly accepted bank cards, including Visa and MasterCard. During checkout, payment details are entered through an encrypted interface to protect transaction information.

4. Payment Authorization

Once payment details are submitted, the transaction is authorized by the issuing bank. Upon successful authorization, an order confirmation message will be displayed on the screen, and a confirmation email will be sent to your registered contact details.

5. Order Processing Status

After payment confirmation, your order will enter the processing stage. At this point, the order details cannot be changed unless otherwise permitted under our order management rules. Processing timelines are communicated separately within our shipping-related information.

6. Payment Verification and Records

We maintain transaction records for order verification, customer support, and accounting purposes. Payment information is handled with confidentiality and used only for order fulfillment and service-related communication.

7. Payment Issues and Assistance

If a payment attempt is unsuccessful or if you experience any issues during checkout, you may retry using the same or a different supported payment method. For continued difficulties, our support team is available to assist during service hours.

8. Transaction Completion

An order is considered complete once payment has been successfully processed and confirmation has been issued. Further updates regarding order handling and delivery will be provided via email.

9. Contact Us

If you have questions regarding the purchase or payment process, please contact us using the information below.

Contact address: 2255 West Germann Road, Apartment 1149, Chandler, AZ 85286-7269, United States
Customer service phone: +1 (718) 288-2490
Customer service email: solutions@verdiclara.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)