GDPR Policy

Verdiclara (hereinafter referred to as “we”) operates exclusively as an online store. This GDPR Policy explains how personal data is collected, used, stored, and protected when you interact with our website and services. We are committed to handling personal information in a transparent, responsible, and secure manner.

1. Scope of This Policy

This policy applies to all personal data obtained through website access, order placement, customer inquiries, and other interactions related to our online services. It outlines how data is processed throughout the entire user journey.

2. Categories of Data Collected

Depending on how you use our website, we may collect information such as contact details, order information, payment references, delivery details, and technical data generated during website access. Only data necessary for service operation is collected.

3. Purposes of Data Use

Personal data is used to manage orders, provide customer support, process payments, communicate service-related information, improve website performance, and maintain a secure shopping environment.

4. Legal Basis for Processing under GDPR Policy

We process personal data based on the following lawful grounds defined within the GDPR policy framework:

• Contract performance: To process orders and deliver purchased products and related services.
• Explicit consent: To manage newsletter subscriptions and informational communications where consent has been provided.
• Compliance with obligations: For accounting records, transaction documentation, and regulatory requirements.
• Legitimate interests: To enhance user experience, maintain service quality, and prevent fraudulent activities.

5. Data Storage and Retention

Personal data is retained only for as long as necessary to fulfill its intended purpose. Appropriate technical and organizational safeguards are applied to protect data against unauthorized access, loss, or misuse.

6. Data Sharing Principles

Personal data is shared only when required to support essential service operations. Any sharing is limited in scope and handled with confidentiality and appropriate security measures.

7. User Rights

You have the right to request access to your personal data, request corrections, request deletion where applicable, and request restriction of certain processing activities. Requests are handled promptly and transparently.

8. Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before the request.

9. Updates to This Policy

This GDPR Policy may be updated from time to time to reflect changes in our services or data handling practices. Updated versions will be published on this page and become effective upon release.

10. Contact Us

If you have questions about this GDPR Policy or wish to exercise your data-related rights, please contact us using the information below.

Contact address: 2255 West Germann Road, Apartment 1149, Chandler, AZ 85286-7269, United States
Customer service phone: +1 (718) 288-2490
Customer service email: solutions@verdiclara.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)