Return and exchange policy

Verdiclara (hereinafter referred to as “we”) provides product services through our online store only. To ensure a clear and orderly after-sales experience, this Return and Exchange Policy explains the applicable rules and procedures following successful delivery of your order.

1. Return and Exchange Validity Period

You may submit a return or exchange request within 30 days from the date you sign for and receive the product. Requests submitted beyond this period will not be eligible for standard processing.

2. Eligible Conditions for Return and Exchange

Within the valid period, return or exchange requests may be accepted under the following circumstances:

• The product has visible appearance issues;
• The product has quality defects that affect normal use;
• The product has an unusual odor or serious color difference;
• The item received does not match the order details;
• Return or exchange requested without a specific reason, provided the product remains unused and in good condition.

3. Return Procedure

Return requests are generally handled according to the steps below:

1. Contact us via email or customer service phone to submit a return request, and provide your order number, payment proof, return reason, and relevant photos or videos;
2. Our customer service team will promptly review your request. If approved, you will be notified through your contact details and provided with the designated return address;
3. Please send the product back to the specified return address and wait for us to receive the item;
4. After receiving the product, we will immediately inspect whether it matches the reported condition. If the inspection is approved, we will arrange your refund promptly. For further refund details, please refer to the Refund Policy.

4. Exchange Procedure

If you wish to request an exchange, please follow the steps below:

1. Contact us via email or customer service phone to submit an exchange request, and provide your order number, payment proof, exchange reason, and relevant photos or videos;
2. Our customer service team will review your request and, if approved, will notify you and provide the return address;
3. Please return the product to the specified address and wait for confirmation of receipt;
4. After inspection confirms the reported condition, a replacement product will be shipped to your address within 1–3 business days. For delivery timelines, please refer to the Shipping Policy.

5. Refund Processing

Refunds will be returned to the original bank card used for payment, including Visa and MasterCard. Depending on the processing efficiency of different card issuers, refunds are generally credited within 1–5 business days. If the refund is not received within this timeframe, please contact us for assistance.

6. Cost Responsibility Rules

• If the return or exchange is due to appearance issues, quality problems, unusual odors, serious color differences, or incorrect items, the return shipping costs will be covered by us;
• If the return or exchange is requested without a specific reason, the related shipping costs will be your responsibility.

7. Responsibility Statement

Please ensure that returned products are properly packaged and consistent with the information provided in your request. If the actual condition of the returned item does not match the submitted details, the handling outcome may be adjusted based on the inspection results.

8. Return Label

A return label is included inside the package for certain orders. Please use the return label provided in the parcel when returning items to help ensure efficient identification and processing.

9. Contact Us

If you have any questions regarding returns or exchanges, you may contact us using the information below:

Contact Address: 2255 West Germann Road, Apartment 1149, Chandler, AZ 85286-7269, United States
Customer Service Phone: +1 (718) 288-2490
Customer Service Email: solutions@verdiclara.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)