Verdiclara (hereinafter referred to as “we”, “us”, or “our”) provides product services exclusively through our online store. To ensure a clear and efficient after-sales experience, this Return and Exchange Policy outlines the applicable rules and procedures following the successful delivery of your order.
1. Return and Exchange Validity Period
You may submit a return or exchange request within 30 days from the date you sign for and receive the product. Requests submitted beyond this period will not be eligible for standard processing.
2. Eligible Conditions for Return and Exchange
Within the validity period, return or exchange requests may be accepted under the following circumstances:
- The product has visible appearance defects or damage;
- The product has quality defects that affect normal use;
- The product has an unusual odor, significant color difference, or other abnormal conditions;
- The item received does not match the order details (wrong item or missing item);
- A return or exchange is requested without a specific reason, provided that the product remains unused, in good condition, and in its original packaging.
3. Return Procedure
Return requests are generally handled according to the steps below:
- Contact us via email or customer service phone to submit a return request, and provide your order number, payment proof (if applicable), return reason, and relevant photos or videos as supporting evidence;
- Our customer service team will review your request as soon as possible. If approved, you will be notified through your provided contact details and given the designated return address along with return instructions;
- Please send the product back to the specified return address and wait for us to confirm receipt of the returned item;
- After receiving the product, we will inspect whether it matches the reported condition. If the inspection is approved, we will arrange your refund promptly. For more refund details, please refer to the Refund Policy.
4. Exchange Procedure
If you wish to request an exchange, please follow the steps below:
- Contact us via email or customer service phone to submit an exchange request, and provide your order number, payment proof (if applicable), exchange reason, and relevant photos or videos as supporting evidence;
- Our customer service team will review your request and, if approved, will notify you and provide the designated return address along with further instructions;
- Please return the product to the specified address and wait for confirmation that we have received the returned item;
- After inspection confirms the reported condition, a replacement product will be shipped to your address within 1–3 business days. For delivery timelines, please refer to the Shipping Policy.
5. Refund Processing
Refunds will be returned to the original bank card used for payment, including Visa and MasterCard. Depending on the processing efficiency of different card issuers, refunds are generally credited within 1–5 business days. If the refund is not received within this timeframe, please contact us for assistance.
6. Cost Responsibility Rules
- If the return or exchange is due to appearance defects, quality problems, unusual odors, significant color differences, or incorrect items received, the return shipping costs will be covered by us;
- If the return or exchange is requested without a specific reason (change of mind), the related shipping costs will be your responsibility.
7. Responsibility Statement
Please ensure that returned products are properly packaged and remain consistent with the information provided in your request. If the actual condition of the returned item does not match the submitted details, the handling outcome may be adjusted based on the inspection results.
8. Return Label
A return label may be included inside the parcel for certain orders. If a return label is provided, please use it when returning the item to help ensure efficient identification and processing.
9. Contact Us
If you have any questions regarding returns or exchanges, please contact us using the information below:
Contact Address: 2255 West Germann Road, Apartment 1149, Chandler, AZ 85286-7269, United States
Customer Service Phone: +1 (718) 288-2490
Customer Service Email: solutions@verdiclara.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)
